Complaint Handling Procedure

Garden House Solicitors has very high standards of client care and legal advice which we are determined to maintain. However, If you feel that we have failed to achieve an acceptable standard of service we want you to tell us. 

 

We regard investigating your concerns as an opportunity to monitor and improve our quality of service.  We will investigate your concerns objectively and try to generate a positive solution.

 

In the first instance you should contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

 

If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

 

The Legal Ombudsman

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint.

 

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ